Connect Infinity Features
Custom CRM Solutions
We build tailored CRM solutions that integrate with your existing system or open-source CRM to centralize your contacts, track customer interactions, automate outreach and generate tickets from multiple channels for issue resolution with AI-driven workflows.
Issue-Ticketing System
Each customer queries whether via email, call, live chat or social media DMs, every ticket becomes a unique ticket like a digital sticky note, centralized on a dashboard. Agent gets clear context of the issue to resolve it confidently, looping supervisors from various departments in particular ticket as needed. You can even prioritize urgent tickets, assign them to the right team and track the progress of the ticket.
Your Cloud Based PABX System
Our cloud-based PABX empowers you with seamless agent monitoring, crisp call recordings, subtle call whispering and confident barging. You can also connect with your customers through mass voice calls and emails, all from one friendly, easy-to-use platform!
Why our Clients Keep Coming Back In Their own Words
Its user-friendly platform and centralized system have made our workflows smoother, letting our agents tackle customer queries quickly. The slick issue ticket system ensures problems are sorted fast, boosting customer happiness.
Madan Paudyal
Managing Director, NAASA Securities
Your CRM can do much more than store Contacts,
Here's Why Connect Infinity
Faster Issue ResolutionResolve request instantly with automated workflows.
Reduced Call VolumeEnable customer self-service and smart call routing to reduce repetitive calls.
Improved First Contact Resolution (FCR)Resolve a customer's issue or query during their initial interaction with support.
Enhanced Ticket TrackingEvery lead and ticket is assigned an owner, making follow-ups and resolutions more efficient.
Frequently Asked Questions
What internet speed do I need for smooth Connect Infinity calls?
What are the implications of an internet outrage for Connect Infinity?
I have a traditional landline number; Can I use this in CI?
Tell me the difference between the old PBX system and CI?
I don’t have a technical expert to manage PBX or Connect Infinity?
What internet speed do I need for smooth Connect Infinity calls?
For CI calls, which use approximately 64 kbps per call, a stable internet connection with a speed of 1 Mbps to 3 Mbps is recommended for optimal performance. This ensures clear audio and minimal disruptions during calls.